Privacy Policy
Man with Van Crouch End Privacy Policy
This Privacy Policy explains how Man with Van Crouch End collects, uses, stores, and shares personal data. It is intended to help you understand your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Crouch End customers and prospective customers in the Crouch End area, including visitors to our website and individuals who contact us to make enquiries or bookings.
Data Controller
Man with Van Crouch End is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used and are responsible for ensuring that it is handled in accordance with applicable data protection laws.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other address details you provide.
Contact preferences and communication data, such as your preferred contact method and the content of messages, enquiries, feedback, and complaints you send to us.
Booking and service data, such as dates and times of your move or transport, details of the locations involved, information about items to be moved, and access instructions that you choose to provide.
Payment and transaction data, such as details of the amount billed, payment method used, and confirmation of payment. We do not store full payment card details; where card payments are used, these are processed by secure payment processors.
Technical and usage data, such as information about how you use our website or online booking tools, including pages visited, approximate location based on IP address, and basic device information where this is collected by analytics or security tools.
Any other information you choose to provide, for example when you give special instructions or additional details about your move.
How We Collect Your Data
We collect personal data in a number of ways, including:
Directly from you when you contact us by phone, online forms, or other communication channels to request a quote, make a booking, or ask a question.
During the provision of our services, for example when we arrive at your property, confirm details of the move, or adjust arrangements with you.
From third parties where necessary to provide our service, such as payment service providers who confirm that a payment has been authorised.
Through our website or digital tools, via cookies or similar technologies that help us understand how our services are used and to maintain security and performance.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are contract, legitimate interests, consent, and legal obligations.
Providing quotes and processing bookings. We use your identification and contact details, booking information, and communication data to provide you with a quote, confirm your booking, and deliver our man and van services. The lawful basis for this is that processing is necessary to enter into and perform a contract with you.
Customer service and communication. We use your personal data to respond to enquiries, handle feedback or complaints, and keep you updated about your booking. The lawful basis is our legitimate interest in operating and improving our services and maintaining good customer relationships, and where appropriate contract.
Payments and accounting. We use payment and transaction data to process payments and keep appropriate business and accounting records. The lawful bases are performance of contract and our legal obligations relating to tax and financial reporting.
Service improvement and administration. We may use aggregated and anonymised data about service usage to monitor performance, improve our services, and ensure the security of our systems. The lawful basis is our legitimate interest in running an efficient and secure business.
Marketing communications. Where we send you marketing messages about our services beyond what is strictly necessary for your booking, we do so based on your consent or, in some situations, our legitimate interests where the law permits this and you have not opted out. You can withdraw consent or opt out of marketing at any time.
Legal and regulatory requirements. We may process your data where necessary to comply with legal obligations, to respond to lawful requests from authorities, or to establish, exercise, or defend legal claims.
Data Retention
We keep personal data only for as long as it is needed for the purposes set out in this Privacy Policy or as required by law.
Booking and service records. Information related to bookings, services provided, and payments is typically retained for a period that allows us to manage our relationship with you, handle any disputes, and comply with tax and accounting obligations.
Communication data. Emails, messages, and enquiry records are kept for a period that allows us to respond to you, maintain a record of our communications, and improve our services, after which they are deleted or anonymised.
Marketing data. Where we rely on your consent for marketing, we keep your data until you withdraw consent or object to processing, or until we determine it is no longer necessary for that purpose.
When data is no longer needed, we will securely delete it or irreversibly anonymise it so that it can no longer be linked to you.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and are required to keep it secure.
Categories of processors may include:
Information technology service providers who host or support our website, booking systems, and communication tools.
Payment service providers who process card or online payments on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary for business management or to protect our legal rights.
We may also share your data with third parties acting as independent data controllers where required by law, such as regulatory bodies, law enforcement agencies, or courts. In any such case, we limit the personal data disclosed to what is strictly necessary.
We do not sell or rent your personal data to third parties.
International Data Transfers
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, or where data may be accessed from outside these regions, we take steps to ensure appropriate safeguards are in place. These may include using standard contractual clauses or ensuring that the destination country has adequate data protection standards, so that your rights remain protected.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Crouch End customers and prospective customers in the Crouch End area, subject to certain legal limitations and conditions.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the data we hold about you.
Right to rectification. You have the right to request that we correct personal data that is inaccurate or complete information that is incomplete.
Right to erasure. You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we are not obliged to keep it for legal reasons.
Right to restriction. You have the right to ask us to restrict the processing of your personal data in specific situations, for example while we are handling a request to correct your information.
Right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to ask that we transmit it to another organisation where this is technically feasible.
Right to object. You have the right to object to processing that is based on our legitimate interests or for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
You also have the right to raise a concern or complaint with your local data protection authority if you believe your rights have been infringed. However, we encourage you to contact us first so that we can try to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in how we process personal data, or in applicable laws and regulations. When we make significant changes, we will take appropriate steps to inform you, such as by updating the information on our website. The latest version of this Privacy Policy will always apply to the personal data we hold about you.
