Terms and Conditions

Man with Van Crouch End Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Crouch End provides transport, removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Crouch End, the removal and transport service provider.

1.2 "Customer" means the person, firm or organisation booking or using the services of the Company.

1.3 "Services" means any transport, removal, loading, unloading, packing, unpacking, storage, waste carriage, or related services provided by the Company.

1.4 "Goods" means any items, furniture, personal effects, equipment or other property handled, transported or stored by the Company on behalf of the Customer.

1.5 "Booking" means a confirmed request for Services made by or on behalf of the Customer and accepted by the Company.

1.6 "Service Area" means the areas in which the Company operates, including but not limited to Crouch End and surrounding locations within the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van removal services, including local moves, small house and flat moves, office removals, collection and delivery of items, and related transport within the United Kingdom.

2.2 The Company may, at its discretion, offer additional services such as basic packing, dismantling and reassembly of furniture, and carriage of certain types of waste, provided this has been agreed in advance as part of the Booking.

2.3 The Company does not provide specialist removal services for items requiring dedicated equipment or licences, such as hazardous materials, industrial machinery, or items that require climate-controlled transport, unless expressly agreed in writing.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen communication channels as advertised from time to time.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

(a) Collection and delivery addresses;

(b) Access details and any parking restrictions at both locations;

(d) Details of any large, heavy or awkward items, including but not limited to American-style fridge freezers, pianos, safes, or bulky furniture;

(e) The preferred date and time of the move and any time restrictions;

(f) Any additional services required, such as packing, dismantling, or waste disposal.

3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations are estimates only and may be subject to adjustment if the information provided is incomplete, inaccurate or changes before or during the provision of the Services.

3.4 A Booking is only confirmed when the Customer has accepted the quotation and any required deposit or prepayment has been received by the Company, and the Company has confirmed the Booking.

3.5 The Company reserves the right to refuse any Booking at its sole discretion.

4. Customer Obligations

4.1 The Customer is responsible for packing all Goods safely and securely, unless the Company has expressly agreed to provide packing services.

4.2 The Customer must ensure that all Goods are ready for loading at the agreed time, and that safe and reasonable access to the property is available.

4.3 The Customer is responsible for obtaining and paying for any parking permits, dispensations or permissions required at both collection and delivery addresses, unless otherwise agreed in advance.

4.4 The Customer must ensure that all Goods to be transported are owned by the Customer or that the Customer has full authority to arrange their removal and transport.

4.5 The Customer must not include within the Goods any items that are hazardous, illegal, explosive, corrosive, flammable, perishable (unless agreed), or otherwise unsuitable for transport.

5. Pricing and Payment Terms

5.1 Prices are based on factors including, but not limited to, distance, time, vehicle size, number of porters, the volume and nature of the Goods, and the complexity of access at the addresses involved.

5.2 Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any parking charges, congestion or clean air zone charges, tolls, and other third-party costs incurred in the provision of the Services. Such costs are payable by the Customer in addition to the quoted price.

5.3 The Company may require a deposit or full prepayment to secure a Booking. Any such requirement will be communicated at the time of quotation.

5.4 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the day of the move.

5.5 The Company accepts payment by methods notified to the Customer in advance. The Company is under no obligation to release Goods or continue Services until cleared funds have been received.

5.6 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate applicable to business debts in the United Kingdom, accruing daily until payment is received in full.

6. Changes to Bookings

6.1 If the Customer wishes to change the date, time, addresses, or scope of the Services, the Customer must notify the Company as soon as possible.

6.2 The Company will use reasonable efforts to accommodate requested changes, but cannot guarantee availability or that the original price will remain valid.

6.3 Any additional time, distance, labour or services resulting from changes requested by the Customer, or from incomplete or inaccurate information provided at the time of Booking, may incur additional charges.

7. Cancellations and Late Access

7.1 The Customer may cancel a Booking by giving notice to the Company.

7.2 The following cancellation charges may apply, unless otherwise specified at the time of Booking:

(a) Cancellation more than 48 hours before the agreed start time: no cancellation fee, and any deposit may be refunded at the Company’s discretion;

(b) Cancellation between 24 and 48 hours before the agreed start time: up to 50 percent of the quoted price may be charged;

(c) Cancellation less than 24 hours before the agreed start time, or failure to be present at the agreed time and address: up to 100 percent of the quoted price may be charged.

7.3 If the Company arrives at the agreed address at the agreed time and is unable to gain access, or is significantly delayed by circumstances within the Customer’s control, waiting time may be charged at the Company’s standard hourly rate and any minimum booking period will still apply.

8. Conduct of the Move

8.1 The Company will exercise reasonable care and skill in providing the Services and will use vehicles and equipment appropriate to the nature of the move.

8.2 The Customer, or a person authorised by the Customer, must be present during loading and unloading unless otherwise agreed in advance. The person present will be responsible for confirming which Goods are to be loaded or left behind and for directing the placement of Goods at the delivery address.

8.3 The Company reserves the right to refuse to move any item that, in the opinion of the driver or porter, cannot be moved safely or may cause damage to property, the vehicle, the Goods, or any person involved.

8.4 The Company is not responsible for disconnection or reconnection of appliances or equipment, including but not limited to washing machines, cookers, or electrical devices, unless expressly agreed and undertaken at the Customer’s risk.

9. Liability for Loss or Damage

9.1 The Company will take reasonable care to protect the Customer’s Goods and property during the provision of the Services. However, the Company’s liability is subject to the limitations and exclusions set out in this section.

9.2 The Company will not be liable for:

(a) Loss or damage to Goods arising from incorrect or inadequate packing by the Customer or a third party;

(b) Loss or damage caused by wear and tear, inherent vice, or the fragile or perishable nature of the Goods;

(c) Loss of data or software, or damage to electrical or mechanical items resulting from internal defects, unless there is external evidence of physical damage caused by the Company;

(d) Loss or damage caused by unforeseeable circumstances beyond the Company’s reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents, or acts of third parties.

9.3 The Customer must inspect the Goods and any relevant property at the time of completion of the Services and notify the Company of any apparent loss or damage as soon as reasonably possible and in any event within 48 hours of completion.

9.4 Any claim for loss or damage must be made in writing, with reasonable details and evidence, within 7 days of completion of the Services. The Company may, at its discretion, investigate and respond to claims made after this period, but is not obliged to do so.

9.5 To the fullest extent permitted by law, the Company’s total liability for loss of or damage to Goods, property or other loss arising from a single incident or series of connected incidents shall not exceed a fair and reasonable amount having regard to the nature and value of the Goods and the price paid for the Services, and may be further limited by any applicable insurance arrangements.

9.6 The Company will not be liable for indirect, consequential or purely economic loss, including but not limited to loss of profit, loss of use, loss of opportunity, or loss of enjoyment, whether arising in contract, tort or otherwise.

10. Customer Warranties and Indemnity

10.1 The Customer warrants that:

(a) All information given to the Company is true, complete and accurate in all material respects;

(b) The Goods do not include any prohibited or dangerous items, including but not limited to explosives, firearms, illegal drugs, or hazardous chemicals;

(c) The Goods do not present a risk to health, safety, property or the environment when handled or transported in the normal way.

10.2 The Customer agrees to indemnify the Company against all claims, losses, damages, costs and expenses arising from:

(a) Any breach of these warranties;

(b) The presence of hazardous or prohibited items among the Goods;

11. Waste and Environmental Regulations

11.1 The Company may, at its discretion, agree to remove certain waste items or unwanted Goods as part of the Services, provided that such removal complies with applicable waste and environmental regulations in the United Kingdom.

11.2 The Customer must accurately describe any items intended for disposal or recycling and confirm whether any items may be classified as controlled waste or require special handling.

11.3 The Company will not carry or dispose of hazardous waste, including but not limited to chemicals, asbestos, clinical waste, fuel, oils, or other substances covered by specialist regulations, unless expressly agreed and supported by the necessary licences.

11.4 Any waste disposal or recycling fees, including charges at civic amenity sites or commercial waste facilities, will be payable by the Customer in addition to the standard service charges.

11.5 The Company will, where reasonably practicable, seek to recycle or reuse items in accordance with environmental best practice but does not guarantee that any specific item will be recycled.

12. Insurance

12.1 The Company maintains appropriate insurance cover as required by UK law for the operation of its vehicles and business activities.

12.2 The Customer is encouraged to ensure that they have adequate insurance in place for the Goods during removal and transit, particularly where the value of the Goods is high or where specific cover is required.

12.3 Any insurance offered or arranged by the Company shall be subject to the terms and conditions of the relevant policy, which may include exclusions, excesses and limits on cover.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible so that the matter can be investigated and, where possible, resolved promptly.

13.2 Formal complaints should be made in writing, providing full details of the issue, the date of the move, and any supporting evidence.

13.3 The Company will aim to acknowledge and respond to complaints within a reasonable time and will seek to resolve disputes amicably wherever possible.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data provided by the Customer for the purposes of arranging and delivering the Services, administering payments, and managing any queries or complaints.

14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to protect such data from unauthorised access, misuse or loss.

15. Termination

15.1 The Company may terminate or suspend the provision of Services immediately if the Customer:

(a) Fails to make payment when due;

(b) Provides information that is false or misleading in a material respect;

(d) Requests the carriage of prohibited or illegal items.

15.2 In the event of termination under this clause, the Customer may still be liable for all or part of the agreed charges and any additional costs incurred by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.

17. General Provisions

17.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understanding or agreement, whether written or oral.

17.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

17.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to the Services provided in relation to that Booking.