Terms and Conditions for Man With Van Crouchend

These Terms and Conditions govern the provision of removal, transport, delivery, collection, and related man and van services supplied under the trading name Man With Van Crouchend. By making a booking, confirming a quotation, or allowing a vehicle and crew to commence work, the customer agrees to be bound by these terms. These terms are intended to set out the basis on which services are offered, the responsibilities of both parties, and the limitations that apply to every moving and transport service.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Crouchend, and “you” or “the customer” refers to the individual or organisation requesting services. These terms apply to domestic and commercial jobs, single-item moves, furniture transport, light removals, and any additional labour or support agreed in advance. They do not create any partnership, employment relationship, or agency arrangement beyond the specific service booking.

We reserve the right to amend these terms from time to time. Any updated version will apply to bookings made after the effective date of the revised terms. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. The customer is responsible for reading and understanding these terms before confirming a booking.

Booking Process

A booking is only confirmed when the customer has accepted the quotation, supplied accurate job details, and received our confirmation. Quotes are typically based on the information provided at the time of enquiry, including the size and nature of the items, access conditions, collection and delivery points, and any required assistance. The customer must ensure that all information supplied is complete and correct. If the actual job differs materially from the description given, we may revise the price, alter the vehicle allocation, adjust the labour requirement, or decline the job if it cannot safely be completed.

Bookings may be made by phone, email, online form, or any other method we make available. However, no service is guaranteed until we have explicitly confirmed availability. Arrival times and service windows are estimates only and may be affected by traffic, weather, road closures, prior jobs, loading delays, or circumstances outside our control. While we aim to be punctual, Man With Van Crouchend cannot accept liability for minor delays that are reasonable in the circumstances. If timing is critical, the customer must state this clearly at the time of booking.

The customer must ensure that premises are accessible and that adequate parking, loading, and unloading arrangements are available. If a permit, access code, lift booking, or building restriction is required, it is the customer’s responsibility to arrange this in advance unless we expressly agree otherwise. Where access is not available, or where the job becomes unsafe or impractical due to obstacles not disclosed beforehand, we may charge waiting time, abortive attendance fees, or additional labour costs.

Payments and Charges

All prices are based on the agreed scope of work and may be fixed, hourly, or otherwise structured as stated in the quotation. Unless expressly confirmed in writing, quotes exclude unforeseen extras such as congestion charges, parking costs, waiting time, specialist handling, dismantling or reassembly, stair carries, or disposal fees. We may request a deposit to secure a booking, particularly for larger moves, weekend work, or high-demand periods. Any deposit paid will be deducted from the final invoice unless stated otherwise.

Payment is due in full on completion of the service unless we have agreed credit terms in advance. We may accept payment by bank transfer, card, cash, or other approved methods. If payment is made by bank transfer, cleared funds must be received without delay. We reserve the right to withhold completion paperwork, refuse further services, or retain goods in accordance with applicable law where lawful payment has not been received. Late or failed payment may result in administration charges, interest, recovery costs, and suspension of future bookings.

Any variation requested by the customer during the job may increase the cost. Examples include additional stops, extra items, extended waiting, heavy or awkward items, parking complications, or work outside the original timeslot. Where the customer asks for services beyond the original agreement, we may provide a revised price before continuing. If the customer declines the revised price, we may end the booking and charge for work already completed.

Cancellations, Rescheduling, and No-Shows

The customer may cancel or reschedule a booking, but charges may apply depending on the notice given and the resources already committed. Cancellations made with sufficient notice may incur only an administration charge or no charge at all, at our discretion. Short-notice cancellations, particularly where a vehicle, driver, or additional crew has already been allocated, may be charged in full or in part to cover lost time and expenses. The exact cancellation charge will depend on the timing, job size, and whether we are able to rebook the slot.

If the customer is not present at the agreed collection or delivery time, or if the premises are inaccessible, we may treat the booking as a no-show or aborted attendance. In such cases, the customer may be charged for travel, waiting, labour, and any third-party costs incurred. If weather, safety issues, road restrictions, or legal limitations prevent the job from proceeding, we may agree a rescheduled date without penalty, but this will depend on the circumstances and availability.

If we need to cancel or reschedule due to vehicle breakdown, staffing issues, severe weather, or other events beyond our reasonable control, we will use reasonable efforts to notify the customer and offer an alternative date or time. We do not accept liability for any loss caused by a lawful cancellation where the reason is outside our control, provided we act reasonably and communicate as soon as practicable. Any refund or rearrangement will be limited to the amount paid for the affected service, unless otherwise required by law.

Liability and Customer Responsibilities

We will take reasonable care in handling goods and in providing a professional van moving service, but the customer remains responsible for ensuring that items are suitably packed, protected, and declared if fragile, valuable, or hazardous. Unless we have expressly agreed to pack the items ourselves, we are not responsible for damage caused by inadequate packaging, pre-existing defects, hidden faults, unstable furniture, or items that are not fit for transport. We strongly recommend that customers remove or secure loose parts, glass, and detachable fittings before collection.

Our liability for loss or damage is limited to direct loss resulting from our proven negligence or breach of contract. We are not liable for indirect, consequential, or economic losses such as loss of profit, missed deadlines, business interruption, emotional distress, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. The customer should arrange appropriate insurance where the value or nature of the goods justifies it.

We may refuse to move items that are illegal, dangerous, contaminated, improperly packaged, excessively heavy for safe manual handling, or likely to cause damage to property, the vehicle, or other goods. The customer must disclose any items that require special handling, including but not limited to antiques, pianos, aquariums, chemicals, fuel, batteries, sharp objects, or appliances containing residue. If the customer conceals information that affects safety or handling, any resulting loss may be the customer’s responsibility.

Waste Regulations and Disposal

Where our service includes disposal, clearance, or removal of unwanted items, the customer agrees that all waste must be described accurately and must not include prohibited or hazardous materials unless we have expressly agreed and are legally able to handle them. We operate in accordance with applicable waste regulations and will not knowingly transport, dump, or dispose of waste unlawfully. The customer is responsible for ensuring that any waste handed over for removal is lawfully owned, properly segregated where required, and not subject to special controls unless these have been disclosed in advance.

Any disposal service is provided on the basis of the information supplied by the customer. If items are later found to include restricted, hazardous, clinical, electrical, or specialist waste, we may decline to remove them, return them at the customer’s cost, or charge additional fees for lawful handling and disposal. The customer must not ask us to dispose of material in a manner that breaches environmental law, fly-tipping rules, or local authority requirements. We reserve the right to request evidence of lawful origin or classification for certain waste streams.

Where waste transfer documentation, receipts, or records are required by law, the parties will cooperate to complete them accurately. The customer must provide any information reasonably needed for compliance, including a full description of the waste and the source address if required. We may refuse disposal work if compliance cannot be assured. The customer remains liable for any misdescription, concealment, or unlawful instruction relating to waste.

Access, Delays, and Site Conditions

Good access and reasonable working conditions are essential to safe and efficient service. The customer must ensure that floors, stairways, lifts, driveways, and loading areas are suitable for the movement of goods. We may stop work if conditions become unsafe due to ice, poor lighting, obstruction, or structural concerns. In such cases, we may charge for time spent up to the point of suspension. If specialist equipment or extra manpower becomes necessary because of site conditions not disclosed in advance, additional charges may apply.

We are not responsible for delays caused by third parties, including building managers, neighbours, porters, reception staff, delivery restrictions, or other contractors. If the customer asks us to wait for access or for another party to finish before we can begin, waiting time may be billed at our standard rate or such other rate as agreed. Any instruction to move items through restricted or unsuitable access is accepted solely at the customer’s risk unless we have agreed in writing to carry out the work.

We may use subcontractors or additional personnel to complete a booking where required, provided the standard of service remains consistent with the agreed job. The customer acknowledges that a successful move depends on clear instructions, prompt communication, and preparation at both collection and delivery points. Delays caused by incomplete preparation may result in revised completion times or charges.

Complaints, Data, and General Terms

Any concern about the service should be raised as soon as reasonably possible so that we can investigate promptly. Evidence of damage, missing items, or service issues should be provided with supporting details where available. We may request photographs, descriptions, invoices, or other reasonable information to assess the matter. No complaint will affect the customer’s duty to pay undisputed charges due for work properly completed.

We will process any personal data supplied by the customer in accordance with applicable UK data protection laws and only for purposes connected with the booking, performance of services, administration, and legal compliance. We will not sell personal information and will take reasonable steps to protect it. Where a third party is paying for the booking, the customer confirms that they have authority to share the relevant details and to accept these terms on behalf of that party if applicable.

The customer may not assign, transfer, or subcontract their rights or obligations under these terms without our consent. Our failure to enforce any right at any time does not waive that right. These terms, together with the accepted quotation or booking confirmation, form the entire agreement between the parties in relation to the relevant service, unless otherwise agreed in writing.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. If you are a consumer, you may also have statutory rights under applicable UK consumer legislation that are not affected by these terms.

By instructing Man With Van Crouchend, the customer confirms that they have read, understood, and agreed to these terms. They also confirm that they are authorised to request the service, to provide access to the relevant property, and to accept responsibility for the accuracy of information supplied at booking. These terms are intended to be fair and transparent, while protecting the interests of both the customer and the service provider.

This document should be read together with any written quotation, booking note, or service specification supplied for the particular job. If there is any conflict between these terms and a specific written agreement signed or accepted by both parties, the specific written agreement will prevail to the extent of the inconsistency.